摘要
目的探讨品管圈活动联合卡诺模型提高妇科住院患者护理满意度的效果。方法成立品管圈,确定“提高妇科住院患者对护理工作满意率”为活动主题,进行计划拟定、现况把握、原因分析,运用PDCA程序、卡诺模型,拟定对策并组织实施,分析效果。结果针对改善重点,通过品管圈活动,将妇科住院患者对护理工作满意率由90.11%提高至96.28%。结论通过品管圈活动,持续性改进,有效提高妇科住院患者对护理工作满意度,从对提升科室品牌形象、医院知名度及社会影响力产生积极意义。
Objective To investigate the effect of quality control circle(QCC)activities combined with KANO model on improvement of nursing satisfaction among hospitalized patients with gynecological diseases.Methods A QCC team was established to analyzed the current situa-tion and factors influencing the nursing satisfaction among hospitalized patients with gynecologi-cal diseases.The PDCA procedure and KANO model were adopted in decision making and carry-ing out countermeasures.Results The nursing satisfaction rate among hospitalized patients with gynecological diseases was increased form 90.11%to 96.28%after implementation of QCC activ-ities.Conclusion Continuous quality improvement by using QCC is effective to improve the nursing satisfaction among hospitalized patients with gynecological diseases.
作者
王雪
李欣珏
曹艳
何娟
党芬
WANG Xue;LI Xinjue;CAO Yan;HE Juan;DANG Fen(Department of Gynecology,Wuzhi County People’s Hospital,Wuzhi,Henan,454950;Department of Gynecology,Leshan City Shizhong Traditional Chinese Medicine Hospital,Leshan,Sichuan,614000;Department of Obstetrics,Taihe Hospital,Shiyan,Hubei,442000;Department of Gynecology,Wan’an)County People’s Hospital,Wan’an,Jiangxi,343000;Department of Obstetrics,Hanyin County Maternal and Child Health Care Hospital,Hanyin,Shaanxi,725000)
出处
《中西医结合护理》
2023年第12期51-56,共6页
Chinese Journal of Integrative Nursing
关键词
品管圈
卡诺模型
住院患者
护理管理
quality control circle
KANO model
hospitalized patients
nursing management
