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基于服务设计的“医依”急救APP设计研究 被引量:1

Research on the Design of "Yi Yi" First Aid APP Based on Service Design
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摘要 以社会急救医疗服务发展趋势为背景,剖析普遍存在的院前急救问题,以现有的院前急救弊端为切入点,运用服务设计的思维方法,构建服务系统模型,将现存问题深入剖析解决,建立一套针对突发状况的高效快速急救服务策略。以用户为中心的急救APP服务设计,可以直观且深入地了解用户。将有形的急救APP产品和无形的服务理念相融合,不仅提高了院前急救的救助率,而且有利于打造互帮互助、互联急救的温暖社会。 Based on the development trend of social emergency medical services,this paper analyzes the common problems of pre-hospital first aid.Taking the existing disadvantages of pre-hospital first aid as the starting point,the service system model is constructed by using the thinking method of service design.The existing problems are deeply analyzed and solved,and a set of efficient and rapid emergency service strategies for emergencies is established.User-centered emergency APP service design can intuitively and deeply understand users.The integration of tangible first aid APP products and intangible service concepts not only increases the rescue rate of pre-hospital first aid,but also helps to create a warm society of mutual help and interconnected first aid.
作者 李志榕 李多 LI Zhirong;LI Duo
机构地区 中南大学
出处 《创意设计源》 2023年第6期58-62,共5页 Idea & Design
关键词 服务设计 院前急救 用户体验 服务蓝图 service design pre-hospital emergency care user experience service blueprint
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