摘要
“互联网+医疗”服务模式在提供更加便捷和高效的医疗服务的同时,也带来了一系列的管理挑战,其中之一就是如何在保证服务质量的前提下控制成本。加强质量成本管理是在保证医疗服务质量不断提升的前提下实现经济效益和社会效益最大化的有效途径。文章首先对“互联网+医疗”服务模式和医疗服务质量成本进行概述,然后分析了医疗服务质量成本管理的动因,提出基于“互联网+医疗”服务模式的医疗服务质量成本管理建议。在保证医疗服务质量的前提下对质量成本进行有效控制,以期提高卫生资源利用效率,获取最大的质量效益,提高医疗服务质量管理水平。
The"internet+healthcare"service model has brought a series of management challenges while providing more convenient and efficient healthcare services.One of these challenges is how to control costs while ensuring service quality.Strengthening quality cost management is an effective way to maximize economic and social benefits while continuously improving the quality of healthcare services.This article first provides an overview of the"internet+healthcare"service model and the cost of healthcare service quality.It then analyzes the driving factors of healthcare service quality cost management and proposes recommendations for healthcare service quality cost management based on the"internet+healthcare"service model.By effectively controlling quality costs while ensuring healthcare service quality,it aims to improve the efficiency of healthcare resource utilization,obtain maximum quality benefits,and enhance the level of healthcare service quality management.
作者
张慧英
李莹
水梅
周雪
纪海莹
王晨
ZHANG Huiying;LI Ying;SHUI Mei;ZHOU Xue;JI Haiying;WANG Chen(Mudanjiang Medical University,Mudanjiang 157011,China)
出处
《商业观察》
2024年第3期109-112,116,共5页
BUSINESS OBSERVATION
基金
黑龙江省省属高等学校基本科研业务费科研项目(2018KYYWFMY-0109)。
