摘要
目的/意义分析医务人员对远程医疗服务的满意度和服务效果、参与意愿,梳理远程医疗服务体系存在的问题。方法/过程面向各地医疗机构开展电子问卷调查,共收集有效问卷1 524份。基于调查问卷数据,构建logistic回归模型,探索影响医务人员评价和态度的关键因素。结果/结论医务人员对远程医疗服务的整体满意度、服务效果处于较高水平,参与意愿较强。需要从加强基础设施建设、优化服务流程、健全激励机制等方面着手,完善远程医疗服务体系,改善医务人员远程医疗体验。
Purpose/Significance To analyze the satisfaction,service effectiveness and willingness to participate in telemedicine services from the perspective of medical staff,and to identify the existing problems.Method/Process The research group conducts an electronic questionnaire survey for medical institutions across the country,and collects a total of 1524 valid questionnaires.Based on questionnaire survey data,logistic regression models are constructed to analyze the key factors that affect the evaluation and attitude of medical staff.Result/Conclusion The overall satisfaction and service effectiveness of medical staff to telemedicine services are at a high level,and their willingness to participate is strong.It is necessary to improve the telemedicine service system and promote the experience of medical staff by strengthening infrastructure construction,optimizing service process,and perfecting incentive mechanisms.
作者
石小兵
何贤英
陈保站
刘冬清
赵杰
SHI Xiaobing;HE Xianying;CHEN Baozhan;LIU Dongqing;ZHAO Jie(The First Affiliated Hospital of Zhengzhou University,Zhengzhou 450000,China;Shanghai Artificial Intelligence Laboratory,Shanghai 200232,China)
出处
《医学信息学杂志》
CAS
2024年第1期39-44,58,共7页
Journal of Medical Informatics
基金
科技创新2030--“新一代人工智能”重大项目(项目编号:2022ZD0160704)
河南省高等学校重点科研项目计划(项目编号:22A330004)
国家超级计算郑州中心创新生态系统建设科技专项(项目编号:201400210400)。
关键词
远程医疗
医务人员
满意度
服务效果
telemedicine
medical staff
satisfaction
service effectiveness
