摘要
面对危机频发与充满不确定性的经济形势,企业日益意识到关爱在组织中的重要作用。关爱包含了解决人类苦难并鼓励人类繁荣两个方面;而组织关爱则是由组织及其成员做出的以组织成员福祉为中心的一系列行为实践,旨在缓解员工痛苦并促进其全面发展,这种行为实践促成了一种以关爱、关心、同情和温柔为特点的组织情感文化。本研究在回顾概念、理论的基础上,厘清了关爱(Compassionate Love)与共情(Empathy)、同情(Compassion)等相关概念的异同与关联,澄清了组织中关爱概念的本质特征,为后续研究提供理论基础。针对当前文献对于组织关爱研究关爱表现多样化与概念相对分散的情况,本研究创造性地提出了组织关爱的情境功能整合模型,划分了危机情境下的援助型关爱,日常情境下的日常型关爱、预防型关爱和成长型关爱四种类型的组织关爱行为,并围绕该框架梳理了组织中关爱行为的影响因素、结果及作用机制,为关爱的理论发展与企业实践提供了操作性建议。
Facing frequent crises and an uncertain economic situation,enterprises are increasingly realizing the significant role of compassionate love within the organization.Compassionate love encompasses alleviating human suffering and encouraging human prosperity.Organizational compassionate love is a series of actions centered around the welfare of its members,aimed at reducing employee suffering and promoting their holistic development.These actions foster an organizational emotional culture characterized by care,concern,compassion,and tenderness.This study,based on a review of concepts and theories,clarifies the differences and connections between compassionate love,empathy,and compassion,and elucidates the essential characteristics of compassionate love in organizations,providing a theoretical basis for further research.Addressing the current literature's varied portrayal and dispersed concepts of organizational compassionate love,this research innovatively proposes an integrated model of the situational functions of organizational compassionate love.It divides compassionate love behaviors in organizations into four types:assistance-type in crisis situations,and routine-type,preventive-type,and growth-type in daily situations.The study also examines the influencing factors,outcomes,and mechanisms of compassionate love behaviors in organizations,offering practical suggestions for the theoretical development of compassionate love and its application in business practices.
作者
陈包明
钱晨
晁罡
Baoming CHEN;Chen QIAN;Gang CHAO(School of Business management,South China University of Technology,Guangzhou 510000;School of Economics and Management,Tsinghua University,Beijing 100086)
出处
《中国人力资源开发》
CSSCI
北大核心
2024年第2期92-111,共20页
Human Resources Development of China
基金
马工程暨国家社会科学基金重大项目(2023MZD010)
国家自然科学基金面上项目(72072061)
广州市哲学社会科学规划基金资助项目(2020GZYB19)。
关键词
关爱
组织关爱
同情
共情
事件情境
Compassionate Love
Organizational Compassionate Love
Compassion
Empathy
Event Scenarios
