摘要
不合规任务在酒店企业中的普遍性,以及对员工的消极影响已得到初步验证。然而,现有研究大多探讨不合规任务对酒店员工绩效表现的影响,缺乏对员工消极工作行为及其整合性作用机制的关注。本研究基于资源保存理论和认知-情感人格系统理论,通过411份酒店一线员工4个时点的有效问卷数据,构建了不合规任务对员工工作退缩行为的链式中介模型,并探讨了员工学习目标导向的多路径调节作用。结果表明:不合规任务对工作退缩行为存在正向影响;工作意义感与和谐型激情在不合规任务与工作退缩行为之间起链式中介作用;学习目标导向分别削弱了不合规任务对工作意义感的负向影响,以及不合规任务对和谐型激情的负向影响,进而负向调节整个链式中介作用。研究结果揭示了不合规任务对酒店员工消极行为的多路径作用机制及其边界条件,对酒店等旅游企业应对不合规任务的负面影响具有指导意义。
The prevalence of illegitimate tasks in the hospitality industry and their detrimental consequences on hotel employees have been widely recognized.However,most of the existing studies have explored the negative effects of illegitimate tasks on the job performance of hotel employees,we still know little about how such tasks affect hotel employees' negative work behaviors,as well as their intervening mechanisms.Based on a four-wave survey of 411 hotel frontline employees in China,the results show that illegitimate tasks exerts a significantly positive influence on work withdrawal behavior;work meaningfulness and harmonious passion both mediate the relationship between illegitimate tasks and work withdrawal behavior;work meaningfulness and harmonious passion play a chain mediating effect between illegitimate tasks and work withdrawal behavior;employee's learning goal orientation weakened the impact of illegitimate tasks on work meaningfulness and harmonious passion respectively,as well as the chain mediating effects of work meaningfulness and harmonious passion.The results of this study reveal the mechanism of illegitimate tasks on the negative work behaviors of hotel employees and their boundary conditions,which are enlightening for hotel companies and managers to deal with illegitimate tasks.
作者
李朋波
陈涛
黄子欣
敖霞
高静
赵新元
LI Pengbo;CHEN Tao;HUANG Zixin;AO Xia;GAO Jing;ZHAO Xinyuan(School of Tourism Sciences,Beijing International Studies University,Beijing 100024,China;School of Labor and Human Resources,Renmin University of China,Beijing 100872,China;School of Liberal Arts,Macao University of Science and Technology,Cotai,Macao 999078,China)
出处
《旅游科学》
CSSCI
北大核心
2024年第4期99-118,共20页
Tourism Science
基金
国家自然科学基金重点项目“文旅深度融合的游客体验管理研究”(72332010)
国家自然科学基金重点项目“组织平台化转型适应理论构建及其管理策略研究”(72132009)
教育部人文社科研究青年基金项目“职场负面八卦氛围的量表开发及其多层次影响机制研究”(21YJC630065)
2022年度北京市属高校教师队伍建设支持计划优秀青年人才“平台化适应导向的人力资源管理机制构建及作用机理研究”(BPHR202203141)
北京第二外国语学院2023年度青年学术英才计划项目“文旅融合背景下价值共创导向的旅游企业员工工作重塑及其促进机制研究”(QNYC23A002)
北京第二外国语学院研究生科研项目“高质量发展背景下乡村旅游从业人员的数字化能力研究”(11122025810)。
关键词
不合规任务
工作退缩行为
学习目标导向
工作意义感
和谐型激情
illegitimate tasks
work withdrawal behavior
learning goal orientation
work meaningfulness
harmonious passion
