摘要
高质量发展是国家对公立医院提出的发展新要求,在新医改背景下公立医院要想获得高质量发展,不断提高医疗服务质量,提升患者就医体验,采取精细化管理是重要的实现手段与途径。国际医疗部是医院顺应社会发展需求,为患者提供优质、高端、个性化诊疗,丰富医院多层次多角度服务渠道,全方位提高门诊医疗质量与水平的重要组成部门之一。本研究以大连医科大学附属第一医院国际医疗部门诊为例,通过采取以流程优化为主线,以人员管理为关键,以创新驱动、数据利用为抓手等措施,通过精细化管理,提供灵活高效的诊疗方式,提高运营效率,加强信息支撑,提升患者就诊满意度,探索高质量发展视角下门诊精细化管理在国际医疗部中的应用实践,为助推医院降本增效,实现经济效益和社会效益双增益提供思路和参考。
High-quality development is the new development requirements put forward by the state for public hospitals.Under the background of the new medical reform,refined management is an important means and way for public hospitals to achieve high-quality development,continuously improve the quality of medical services and improve patients'medical experience.The International Medical Department is one of the important components of the hospital to comply with the needs of social development,provide high-quality,high-end and personalized diagnosis and treatment for patients,enrich the multi-level and multi-angle service channels of the hospital,and comprehensively improve the quality and level of outpatient medical treatment.Taking the Outpatient Department of International Medical Department of the First Affilated Hospital of Dalian Medical University as an example,this study adopts measures such as process optimization as the main line,personnel management as the key,innovation-driven,data utilization as the starting point,and refined management to provide flexible and efficient diagnosis and treatment methods,improve operational efficiency,strengthen information support,and enhance patient satisfaction.To explore the application practice of outpatient refined management in the International Medical Department from the perspective of high-quality development,and provide ideas and references for boosting hospital cost reduction and efficiency,and realizing double gain of economic and social benefits.
作者
孙笑君
朱家慧
SUN Xiaojun;ZHU Jiahui(International Medical Center,the First Affiliated Hospital of Dalian Medical University,Liaoning Province,Dalian116011,China)
出处
《中国当代医药》
CAS
2024年第16期150-154,共5页
China Modern Medicine
关键词
高质量发展
公立医院
精细化管理
国际医疗部
High-quality development
Public hospital
Refined management
International medical department
