摘要
[目的/意义]识别和分析用户负面情感出现的关键影响因素,以更有效地应对突发公共事件网络舆情中用户负面情感的传播,维护社会稳定和谐。[方法/过程]基于情绪认知理论和整合危机图式理论,结合已有研究和实际数据,构建用户负面情感影响因素理论框架。再通过问卷调查和DEMATEL方法对突发公共事件中用户负面情感影响因素以及关键程度进行分析,识别出关键影响因素。[结果/结论]研究发现,关键影响因素包括事件本身、安全危机、社会体制、社会文化、政府公信力、主体共情、利益诉求、风险感知、群体认同9个因素,基于该发现,本文从3个角度为用户负面情感的引导提供可行的策略。
[Purpose/Significance]The study aims to indentify and analyze the key influencing factors of users negative emotions helps to respond more effectively to the spread of users negative emotions in the network public opinion of public emergencies and maintain social stability and harmony.[Method/Process]Based on the affective-cognitive theory and integrating crisis schema theory,the theoretical framework of the influencing factors of users negative emotions was constructed by combining with the existing research and the actual data.Questionnaire survey and DEMATEL method were used to analyze the influencing factors and the key degree of users negative emotions in public emergencies,and the key influencing factors were identified.[Result/Conclusion]The study finds that the key influencing factors include nine factors:event itself,security crisis,social system,social culture and government credibility,subject empathy,interest appeal,risk perception and group identity.Based on the discovery,this paper provides feasible strategies for guiding negative emotions of users from three perspectives.
作者
胡媛
唐慧娟
马丽微
陈国东
Hu Yuan;Tang Huijuan;Ma Liwei;Chen Guodong(School of Public Policy and Administration,Nanchang University,Nanchang 330031,China;Library and Information Center,Fuyang Institude of Technology,Fuyang 236031,China)
出处
《现代情报》
CSSCI
北大核心
2024年第7期96-108,169,共14页
Journal of Modern Information
基金
国家社会科学基金青年项目“突发公共事件中的网络社会心态演化及调节机制研究”(项目编号:22CTQ022)
江西省高校人文社科项目“突发事件社交媒体用户负面情感早期识别与风险预警机制研究”(项目编号:TQ22201)。
