摘要
文章对职业院校的IT运维知识库管理系统进行了研究、设计和实现。该系统基于ITIL和ITSS的最佳实践,使用Python、Flask和MySQL等技术开发,支持知识的全生命周期管理,提高了IT运维的效率和质量,降低了运维成本和风险,促进了IT运维的改进和创新。文章通过案例和数据,验证了该系统的可行性和有效性,评估了用户的满意度和反馈,指出了系统的优点和不足,提出了改进方向和展望。
This paper studies,designs and implements an IT operation and maintenance knowledge base management system for vocational colleges.The system is based on the best practices of ITIL and ITSS,and uses technologies such as Python,Flask and MySQL for development.It supports the full lifecycle management of knowledge,improves the efficiency and quality of IT operation and maintenance,reduces the operation and maintenance costs and risks,and promotes the improvement and innovation of IT operation and maintenance.This paper verifies the feasibility and effectiveness of the system through cases and data,evaluates the user satisfaction and feedback,points out the advantages and disadvantages of the system,and proposes the improvement direction and prospect.
作者
袁南星
温之轩
陈继红
YUAN Nanxing;WEN Zhixuan;CHEN Jihong(Meishan Vocational and Technical College,Meishan 620010,China;Beijing Jiaotong University,Beijing 100091,China)
出处
《现代信息科技》
2024年第11期153-157,162,共6页
Modern Information Technology
基金
眉山职业技术学院院级科研项目(自然科学类)(22KY07)。
关键词
IT运维
知识库管理
职业院校
系统开发
IT operation and maintenance
knowledge base management
vocational college
system development
