摘要
旨在以用户需求为导向,提出公共图书馆社交空间优化路径,提升公共图书馆社交空间的服务水平与用户满意度。将具身认知理论与环境行为理论引入图书馆空间研究,识别出18项公共图书馆社交空间需求指标,采用Kano模型进行问卷设计与调查,引入Better-Worse系数构建用户满意度矩阵,识别并优化需求指标的Kano属性,结合眼动追踪的实验手段,以眼动指标数据及其分析结果验证被试对图书馆社交空间需求指标的满意度评价。研究发现,读者对空间动静分区、设置多样化学习空间、配备资源获取设备、配备自助服务设备、设置餐饮区域、更新馆内设施等需求指标有较高的关注度。通过优先改造以上必备型需求,结合推进期望型及魅力型需求改善、关注无差异型需求的长远发展,公共图书馆将实现社交空间的有效优化。
The purpose of this study is to propose an optimization path for public library social spaces that is guided by user needs,aiming to enhance the service level and user satisfaction of public library social spaces.To achieve this,the study incorporates embodied cognition theory and environmental behavior theory into the exploration of library space.It identifies 18 indicators of public library social space needs and employs the Kano model for questionnaire design and survey.Additionally,it employs the Better-Worse coefficient to construct a user satisfaction matrix,identifies and optimizes the Kano attributes of demand indicators.Furthermore,with the help of eye tracking experiment,it use eye tracking data and its analysis results to validate participants'satisfaction evaluation of library social space demand indicators.The study found that readers have a high degree of concern about demand indicators such as dynamic and static space division,diversified learning spaces,resource acquisition equipment,self-service equipment,dining areas,and facility updating in the library.By prioritizing the transformation of these essential needs,combined with promoting the improvement of expected and attractive needs,and paying attention to the long-term development of indifferent needs,public libraries will achieve effective optimization of social spaces.
作者
倪文静
苏文成
张馨雨
王锰
Ni Wenjing;Su Wencheng;Zhang Xinyu;Wang Meng
出处
《图书馆学研究》
CSSCI
北大核心
2024年第7期22-34,共13页
Research on Library Science
基金
国家社科基金青年项目“具身认知视阈下图书馆空间重塑机理与路径研究”(项目编号:22CTQ015)
江苏大学学生科研课题立项资助项目“具身交互视阈下图书馆空间重塑要素协同机制研究”(项目编号:22C304)的研究成果之一。
