摘要
为了探析城市公共服务政务平台中公众的参与性及其与公共部门间的关系,进一步提升城市公共服务政务平台的沟通效率,选取福州市便民呼叫中心为案例,以其2013年公开的134610项公众参与记录为研究对象,分析了公众参与的行为特征及其与公共部门的对话效果。研究发现:公众参与大多是基于自身利益的被动诉求,参与层次较低,虽然公共部门对公众诉求的回应率较高,但回应质量却可能因缺乏足够的监督而无法得到保证,公众与公共部门间的对话关系尚未得到有效的发挥,城市公共服务政务平台的沟通功能未得充分挖掘。研究归纳了城市公共服务中公众与公共部门间的三种对话关系,并提出基于城市公共服务政务平台推进公众与公共部门间形成"理想对话关系"的对策建议,有助于进一步完善城市公共服务政务平台的建设。
The objective of this paper is not only to illustrate the relationship between citizen and public sectors,but also to promote communication effectiveness of e-government platform of city public service. This paper descriptively analyzes the behavior and effectiveness of the public participation in e-government platform of city public service by case study research method based on 134610 public participation records from Mayor's Hotline in Fuzhou in 2013. The analysis reveals that public participation is passive and mostly based on demands of their own interests. Though public sectors had a relatively high response rate to public demands,the quality of response might not be guaranteed due to the lack of supervision. It also suggests that dialogue relationship between citizen and public sectors has not been effectively imposed,and the conversational function of e-government platform of city public service was not fully exploited. In response to the current problems,three kinds of dialogue relationships between citizen and public sectors in the field of city public service are summarized,and advices to promote 'ideal dialogue relationship' between citizen and public sectors are raised,which contributes to further improve the construction of e-government platform of city public service.
出处
《公共管理学报》
CSSCI
北大核心
2015年第2期21-29 154,共10页
Journal of Public Management
基金
福建省高校杰出青年科研人才培育计划课题(JA13080S)
关键词
公共服务
政务平台
公众参与
福州市便民呼叫中心
Public Service,E-government Platform,Public Participation,Fuzhou Major's Hotline
