摘要
知识服务的主要特征体现在知识挖掘、隐性知识显性化、个性化服务、知识管理等几个方面。知识服务的发展趋势是 :服务资源的数字化、共享化 ;服务内容的知识化、创新化 ;服务方式的网络化、虚拟化 ;服务手段的集成化、智能化 ;服务对象的个性化、专业化 ;服务人员的专家化、团队化 ;服务经营的产业化、效益化 ;服务过程的全程化、一体化。
Knowledge Services,their characteristics,reflect the digging and exploring of knowledge,the explicited hidden knowledge,knowledge personalized services and knowledge management.The trend of development of knowledge services incldue: numberalized service resources,knowledge shared,knowledgible services,knowledge innovated,networked services,integrated services,knowledge virtualized,knowledge intelligenlized,individualized services,specialized knowledge;staff with exports'qualities,group service,industralized service management,proficiency and incorporate services.
出处
《河南图书馆学刊》
2002年第6期41-44,共4页
The Library Journal of Henan
