摘要
The paper discusses the principles and commonly used methods of quality management and control in information service,and provides a series of measures for quality control in information service such as attracting the users to participating in information service process and enhancing the stuff members′quality cultural level.
The paper discusses the principles and commonly used methods of quality management and control in information service,and provides a series of measures for quality control in information service such as attracting the users to participating in information service process and enhancing the stuff members′quality cultural level.
出处
《情报理论与实践》
CSSCI
北大核心
2003年第6期519-522,共4页
Information Studies:Theory & Application
