摘要
对客户服务监控信息进行灰色聚类分析,使得客户满意程度的灰色信息明确化,继而建立Bayes推断分析模型,在考虑决策成本的前提下,根据客户服务监控信息对配送作业作出决策。
Grey congregation to monitoring information of customer service is analyzed, then the model of Bayes inference is established. Considering the cost of decision-making, one can make decision for delivery operation according to monitoring information of customer service.
出处
《物流技术》
2004年第3期39-41,共3页
Logistics Technology
