摘要
目的 从让度价值角度来认识门诊护理服务 ,提高门诊护理服务竞争力。方法 明确阐述让度价值理论知识 ,探讨让度价值理论对门诊护理服务的意义和运用。结论 以顾客让度价值理论认识门诊护理服务 ,用市场价值观给予新的定位 ,可以从另一个侧面加深对门诊护理工作的认识 ,从而以一种全新的管理模式提升门诊护理服务的价值。
Objective From the customer delivered value to know nursing of outpatient, increasing competition power of nursing.Methods To expatiate knowledge about the customer delivered value completely, and discuss nursing signification and practice that are affected by CDV. Conclusions To learn nursing of outpatient department by another side, and improve nursing value.
出处
《现代护理》
2004年第3期252-253,共2页
Modern Nursing
关键词
让度价值
病人总成本
病人总价值
门诊
护理服务
Customer delivered value (CDV) Total customer value Total customer cost Out-patient department Nursing
