摘要
随着经济的发展和社会的进步,人们的生活水平也显著提高,在满足基本物质需求的同时,也进一步追求精神品味的满足。在这个过程中,图书馆是人们所着重关注的地方。通常意义上,所谓图书馆服务质量主要指的是图书馆通过它所具备的文献信息资源、文献信息服务等为满足读者信息需要所提供的服务,读者对其认可和满意程度。伴随着现代化、信息化程度的日益提升,人们对于信息也有着越来越强的依赖,因此图书馆服务质量也要进一步提升。针对这样的情况,本文着重分析和研究影响提升图书馆服务质量的因素及对策等相关内容,希望通过本文的论述可以为相关从业者提供有价值的参考。
With the development of the economyand the progress of society,people's living standards have also improvedsignificantly.While satisfying basic material needs,people also furtherpursue the satisfaction of spiritual taste.In this process,the library is aplace where people pay more attention.Generally speaking,the library servicequality mainly refers to the service provided by the library to meet thereaders’information needs through its literature information resources,literatureinformation services,etc.,and the readers’recognition and satisfaction toit.With the development of modernization and informatization,people havebecome more and more dependent oninformation,so the quality of library services should be further improved.Inview of this,the paper focuses on studying the analysis and countermeasures onthe factors affecting the improvement of library service quality,hoping toprovide valuable reference for relevant practitioners.
出处
《服务科学和管理》
2019年第3期81-85,共5页
Service Science and Management
基金
广西高校科学技术研究项目“基于服务质量差距模型的图书馆服务质量问题研究”(项目编号:LX2014607)的成果之一。
