The paper discusses the principles and commonly used methods of quality management and control in information service,and provides a series of measures for quality control in information service such as attracting the...The paper discusses the principles and commonly used methods of quality management and control in information service,and provides a series of measures for quality control in information service such as attracting the users to participating in information service process and enhancing the stuff members′quality cultural level.展开更多
文摘The paper discusses the principles and commonly used methods of quality management and control in information service,and provides a series of measures for quality control in information service such as attracting the users to participating in information service process and enhancing the stuff members′quality cultural level.
