互联网时代的到来不仅为日常通讯带来了便利,也为人们的生活方式开拓了新的格局,直至今天网购成为消费的主要途径之一,它区别于传统的消费方式,网购平台作为一个虚拟的销售平台消费者在购物时处于弱势的一方,对网络产品的感知度与认知...互联网时代的到来不仅为日常通讯带来了便利,也为人们的生活方式开拓了新的格局,直至今天网购成为消费的主要途径之一,它区别于传统的消费方式,网购平台作为一个虚拟的销售平台消费者在购物时处于弱势的一方,对网络产品的感知度与认知度受限,因此对消费者权益的保护就更应得到重视。本文从消费者角度出发分析网络购物中存在的影响消费者权益的行为,主要围绕消费者的隐私权、公平交易权、知情权、求偿权、得不到维护,网购中存在大量虚假信息误导消费者,网络直播带货产品的质量问题以及虚假宣传问题、售后维权等来阐述消费者所处的困境和所面临的问题,在分析思考问题的同时并为此提出几点完善的建议。The advent of the Internet age has not only brought convenience to daily communications but also opened up new horizons for people’s lifestyles. Today, online shopping has become one of the primary means of consumption, distinct from traditional methods. As a virtual sales platform, online shopping places consumers in a relatively weaker position, limiting their perception and understanding of online products. Therefore, the protection of consumer rights becomes even more crucial. This article analyzes behaviors affecting consumer rights in online shopping from the consumer’s perspective, focusing on issues such as the lack of protection for consumers’ privacy rights, fair transaction rights, right to information, and right to compensation;the prevalence of false information that misleads consumers;quality issues and false advertising related to live streaming sales;and after-sales service and rights protection. In analyzing these problems, the article also proposes several suggestions for improvement.展开更多
近年来,随着数字经济和互联网经济的高速发展,“数字中国”“网络强国”已经成为我国经济发展的指向标,电子商务已成为现代社会的重要组成部分。电子商务在为消费者带来便利的同时也引发了一系列社会问题。本文旨在研究电子商务环境下...近年来,随着数字经济和互联网经济的高速发展,“数字中国”“网络强国”已经成为我国经济发展的指向标,电子商务已成为现代社会的重要组成部分。电子商务在为消费者带来便利的同时也引发了一系列社会问题。本文旨在研究电子商务环境下消费者权益的保护,分析当前法律实践中存在的挑战和不足。研究发现,电子商务中的消费者权益保护面临诸多问题,如消费者权益保护机制不完善,消费者维权难度大,法律法规和监管体系不健全,电商平台责任落实不到位等问题。尽管已有诸如《消费者权益保护法》和《电子商务法》等相关法律法规,但在实际操作中依然存在诸多法律适用难题。本研究从法学视角出发,对这些法律难题进行分析,并提出一系列改进建议。研究强调,为构建一个更加安全的电子商务环境,必须从立法、执法、司法三条道路进行加强,才能更好促进电子商务市场的健康发展。In recent years, with the rapid development of digital economy and internet economy, “Digital China” and “Network Power” have become the target of our economic development, and e-commerce has become an important part of modern society. While e-commerce brings convenience to consumers, it also causes a series of social problems. The purpose of this paper is to study the protection of consumer’s rights and interests under the e-commerce environment, and to analyze the challenges and deficiencies in the current legal practice. The study found that the protection of consumer rights and interests in e-commerce is faced with many problems, such as imperfect protection mechanism of consumer rights and interests, difficulty of protecting consumer rights, imperfect laws and regulations and supervision system, and e-commerce platform responsibility implementation issues such as not in place. Although there are some laws and regulations such as Consumer Protection Law and e-commerce law, there are still many problems and difficulties in the application of law in practice. This study analyzes these legal challenges from a legal perspective and proposes a series of improvement suggestions. The research emphasizes that in order to build a more secure e-commerce environment, we must strengthen the legislation, law enforcement, and justice, so as to better promote the healthy development of e-commerce market.展开更多
在我国经济持续高速、高质量发展的新常态背景下,我国消费者的购买力显著提升,导致大量闲置物品堆积。为了改变资源过度消耗与低效利用的问题,闲置物品通过网络二手交易平台得以流转再利用,实现“物尽其用”的目的。然而,当前网络闲置...在我国经济持续高速、高质量发展的新常态背景下,我国消费者的购买力显著提升,导致大量闲置物品堆积。为了改变资源过度消耗与低效利用的问题,闲置物品通过网络二手交易平台得以流转再利用,实现“物尽其用”的目的。然而,当前网络闲置交易普遍存在缺乏适应性的法律指引及规制、监管机制滞后且可操作性不强、平台责任界定不明及不完善等问题,致使消费者的合法权益遭受侵害。基于此,本文将通过系统性地梳理网络闲置交易中消费者权益保护领域存在的主要问题,深入剖析其背后的原因,有针对性地提出加强消费者权益保护的对策与建议,以此推动网络闲置交易领域的持续、健康发展以及消费者合法权益能够得到全面、有效的维护,最终实现经济效益与社会效益的双赢。Under the new normal background of China’s sustained high-speed and high-quality economic development, the purchasing power of Chinese consumers has significantly increased, leading to the accumulation of a large number of idle items. To address the issues of excessive resource consumption and inefficient utilization, idle items are circulated and reused through online second-hand trading platforms, achieving the goal of “making the best use of everything”. However, current online idle trading is plagued by issues such as the lack of adaptive legal guidance and regulation, a lagging and less operable regulatory mechanism, and unclear and imperfect definitions of platform responsibilities, resulting in the infringement of consumers’ legitimate rights and interests. Based on this, this paper will systematically sort out the main problems existing in the field of consumer rights protection in online idle trading, deeply analyze the underlying causes, and propose targeted countermeasures and suggestions to strengthen consumer rights protection. This will promote the sustainable and healthy development of the online idle trading field and ensure that consumers’ legitimate rights and interests are comprehensively and effectively protected, ultimately achieving a win-win situation in both economic and social benefits.展开更多
随着互联网技术的飞速发展,网络旅游平台逐渐成为人们出行的主要选择。然而,网络旅游平台中存在大量的虚假宣传或误导性广告、泄露或出售个人信息、“大数据杀熟”或价格欺诈、服务质量不达标、退改政策不公平等侵犯消费者权益的问题。...随着互联网技术的飞速发展,网络旅游平台逐渐成为人们出行的主要选择。然而,网络旅游平台中存在大量的虚假宣传或误导性广告、泄露或出售个人信息、“大数据杀熟”或价格欺诈、服务质量不达标、退改政策不公平等侵犯消费者权益的问题。为解决这些问题,本文通过对网络旅游平台侵犯消费者权益问题进行深入研究,提出相关对策和建议,如通过完善相关法律法规、加强监管力度和提高消费者自我保护意识等措施,以促进网络旅游行业的健康可持续发展,有效地维护消费者的合法权益。With the rapid development of Internet technology, online tourism platforms have gradually become the main choice for people to travel. However, there are a large number of problems in online tourism platforms that violate consumers’ rights and interests, such as false propaganda or misleading advertisements, leakage or sale of personal information, “big data-enabled price discrimination” or price fraud, substandard service quality, and unfair refund and modification policies. To solve these problems, through in-depth research on the issues of online tourism platforms violating consumers’ rights and interests, this paper puts forward relevant countermeasures and suggestions, such as promoting the healthy and sustainable development of the online tourism industry and effectively safeguarding the legitimate rights and interests of consumers by improving relevant laws and regulations, strengthening supervision and improving consumers’ self-protection awareness.展开更多
电子商务平台运营商的安全义务不仅关系到平台的合规操作,而且直接关系到消费者权益的保护,是电子商务市场健康稳定发展的关键。电商平台安全保障责任首次在《电子商务法》第38条第2款中明确规定,为进一步保护消费者权益提供了法律保障...电子商务平台运营商的安全义务不仅关系到平台的合规操作,而且直接关系到消费者权益的保护,是电子商务市场健康稳定发展的关键。电商平台安全保障责任首次在《电子商务法》第38条第2款中明确规定,为进一步保护消费者权益提供了法律保障。但学界和实务界对这一规定的理解分歧,仍有待进一步探讨和厘清。电商平台承担安全保障义务的必要性,关乎平台的合规运营,是电商平台在法律框架内正常运作的基础。其内容涵盖经营者保护消费者人身财产安全、网络安全、平台内义务审查监督等多个维度。在违法性识别方面,电商平台应承担损害预防和协助救助、资质审查等方面的义务,同时,在评估电商平台安全保障义务履行情况时,应及时排除客观原因或消费者个人原因的致损义务。The security obligation of e-commerce platform operators is not only related to the compliance operation of the platform, but also directly related to the protection of consumer rights and interests, which is the key to the healthy and stable development of the e-commerce market. The responsibility for the security of e-commerce platforms is clearly stipulated in Article 38 (2) of the “E-Commerce Law” for the first time, providing legal protection for further protection of consumers’ rights and interests. However, the understanding of this provision between the academic and practical circles still needs to be further explored and clarified. The necessity of the e-commerce platform to undertake the security obligation is related to the compliance operation of the platform and is the basis for the normal operation of the e-commerce platform within the legal framework. Its content covers multiple dimensions such as operators’ protection of consumers’ personal and property safety, network security, and on-platform obligation review and supervision. In terms of illegality identification, the e-commerce platform shall undertake the obligations of damage prevention and assistance, qualification review, etc. At the same time, when assessing the performance of the security obligations of the e-commerce platform, the obligation of damage caused by objective causes or personal reasons of consumers shall be excluded in time.展开更多
文摘互联网时代的到来不仅为日常通讯带来了便利,也为人们的生活方式开拓了新的格局,直至今天网购成为消费的主要途径之一,它区别于传统的消费方式,网购平台作为一个虚拟的销售平台消费者在购物时处于弱势的一方,对网络产品的感知度与认知度受限,因此对消费者权益的保护就更应得到重视。本文从消费者角度出发分析网络购物中存在的影响消费者权益的行为,主要围绕消费者的隐私权、公平交易权、知情权、求偿权、得不到维护,网购中存在大量虚假信息误导消费者,网络直播带货产品的质量问题以及虚假宣传问题、售后维权等来阐述消费者所处的困境和所面临的问题,在分析思考问题的同时并为此提出几点完善的建议。The advent of the Internet age has not only brought convenience to daily communications but also opened up new horizons for people’s lifestyles. Today, online shopping has become one of the primary means of consumption, distinct from traditional methods. As a virtual sales platform, online shopping places consumers in a relatively weaker position, limiting their perception and understanding of online products. Therefore, the protection of consumer rights becomes even more crucial. This article analyzes behaviors affecting consumer rights in online shopping from the consumer’s perspective, focusing on issues such as the lack of protection for consumers’ privacy rights, fair transaction rights, right to information, and right to compensation;the prevalence of false information that misleads consumers;quality issues and false advertising related to live streaming sales;and after-sales service and rights protection. In analyzing these problems, the article also proposes several suggestions for improvement.
文摘近年来,随着数字经济和互联网经济的高速发展,“数字中国”“网络强国”已经成为我国经济发展的指向标,电子商务已成为现代社会的重要组成部分。电子商务在为消费者带来便利的同时也引发了一系列社会问题。本文旨在研究电子商务环境下消费者权益的保护,分析当前法律实践中存在的挑战和不足。研究发现,电子商务中的消费者权益保护面临诸多问题,如消费者权益保护机制不完善,消费者维权难度大,法律法规和监管体系不健全,电商平台责任落实不到位等问题。尽管已有诸如《消费者权益保护法》和《电子商务法》等相关法律法规,但在实际操作中依然存在诸多法律适用难题。本研究从法学视角出发,对这些法律难题进行分析,并提出一系列改进建议。研究强调,为构建一个更加安全的电子商务环境,必须从立法、执法、司法三条道路进行加强,才能更好促进电子商务市场的健康发展。In recent years, with the rapid development of digital economy and internet economy, “Digital China” and “Network Power” have become the target of our economic development, and e-commerce has become an important part of modern society. While e-commerce brings convenience to consumers, it also causes a series of social problems. The purpose of this paper is to study the protection of consumer’s rights and interests under the e-commerce environment, and to analyze the challenges and deficiencies in the current legal practice. The study found that the protection of consumer rights and interests in e-commerce is faced with many problems, such as imperfect protection mechanism of consumer rights and interests, difficulty of protecting consumer rights, imperfect laws and regulations and supervision system, and e-commerce platform responsibility implementation issues such as not in place. Although there are some laws and regulations such as Consumer Protection Law and e-commerce law, there are still many problems and difficulties in the application of law in practice. This study analyzes these legal challenges from a legal perspective and proposes a series of improvement suggestions. The research emphasizes that in order to build a more secure e-commerce environment, we must strengthen the legislation, law enforcement, and justice, so as to better promote the healthy development of e-commerce market.
文摘在我国经济持续高速、高质量发展的新常态背景下,我国消费者的购买力显著提升,导致大量闲置物品堆积。为了改变资源过度消耗与低效利用的问题,闲置物品通过网络二手交易平台得以流转再利用,实现“物尽其用”的目的。然而,当前网络闲置交易普遍存在缺乏适应性的法律指引及规制、监管机制滞后且可操作性不强、平台责任界定不明及不完善等问题,致使消费者的合法权益遭受侵害。基于此,本文将通过系统性地梳理网络闲置交易中消费者权益保护领域存在的主要问题,深入剖析其背后的原因,有针对性地提出加强消费者权益保护的对策与建议,以此推动网络闲置交易领域的持续、健康发展以及消费者合法权益能够得到全面、有效的维护,最终实现经济效益与社会效益的双赢。Under the new normal background of China’s sustained high-speed and high-quality economic development, the purchasing power of Chinese consumers has significantly increased, leading to the accumulation of a large number of idle items. To address the issues of excessive resource consumption and inefficient utilization, idle items are circulated and reused through online second-hand trading platforms, achieving the goal of “making the best use of everything”. However, current online idle trading is plagued by issues such as the lack of adaptive legal guidance and regulation, a lagging and less operable regulatory mechanism, and unclear and imperfect definitions of platform responsibilities, resulting in the infringement of consumers’ legitimate rights and interests. Based on this, this paper will systematically sort out the main problems existing in the field of consumer rights protection in online idle trading, deeply analyze the underlying causes, and propose targeted countermeasures and suggestions to strengthen consumer rights protection. This will promote the sustainable and healthy development of the online idle trading field and ensure that consumers’ legitimate rights and interests are comprehensively and effectively protected, ultimately achieving a win-win situation in both economic and social benefits.
文摘随着互联网技术的飞速发展,网络旅游平台逐渐成为人们出行的主要选择。然而,网络旅游平台中存在大量的虚假宣传或误导性广告、泄露或出售个人信息、“大数据杀熟”或价格欺诈、服务质量不达标、退改政策不公平等侵犯消费者权益的问题。为解决这些问题,本文通过对网络旅游平台侵犯消费者权益问题进行深入研究,提出相关对策和建议,如通过完善相关法律法规、加强监管力度和提高消费者自我保护意识等措施,以促进网络旅游行业的健康可持续发展,有效地维护消费者的合法权益。With the rapid development of Internet technology, online tourism platforms have gradually become the main choice for people to travel. However, there are a large number of problems in online tourism platforms that violate consumers’ rights and interests, such as false propaganda or misleading advertisements, leakage or sale of personal information, “big data-enabled price discrimination” or price fraud, substandard service quality, and unfair refund and modification policies. To solve these problems, through in-depth research on the issues of online tourism platforms violating consumers’ rights and interests, this paper puts forward relevant countermeasures and suggestions, such as promoting the healthy and sustainable development of the online tourism industry and effectively safeguarding the legitimate rights and interests of consumers by improving relevant laws and regulations, strengthening supervision and improving consumers’ self-protection awareness.
文摘电子商务平台运营商的安全义务不仅关系到平台的合规操作,而且直接关系到消费者权益的保护,是电子商务市场健康稳定发展的关键。电商平台安全保障责任首次在《电子商务法》第38条第2款中明确规定,为进一步保护消费者权益提供了法律保障。但学界和实务界对这一规定的理解分歧,仍有待进一步探讨和厘清。电商平台承担安全保障义务的必要性,关乎平台的合规运营,是电商平台在法律框架内正常运作的基础。其内容涵盖经营者保护消费者人身财产安全、网络安全、平台内义务审查监督等多个维度。在违法性识别方面,电商平台应承担损害预防和协助救助、资质审查等方面的义务,同时,在评估电商平台安全保障义务履行情况时,应及时排除客观原因或消费者个人原因的致损义务。The security obligation of e-commerce platform operators is not only related to the compliance operation of the platform, but also directly related to the protection of consumer rights and interests, which is the key to the healthy and stable development of the e-commerce market. The responsibility for the security of e-commerce platforms is clearly stipulated in Article 38 (2) of the “E-Commerce Law” for the first time, providing legal protection for further protection of consumers’ rights and interests. However, the understanding of this provision between the academic and practical circles still needs to be further explored and clarified. The necessity of the e-commerce platform to undertake the security obligation is related to the compliance operation of the platform and is the basis for the normal operation of the e-commerce platform within the legal framework. Its content covers multiple dimensions such as operators’ protection of consumers’ personal and property safety, network security, and on-platform obligation review and supervision. In terms of illegality identification, the e-commerce platform shall undertake the obligations of damage prevention and assistance, qualification review, etc. At the same time, when assessing the performance of the security obligations of the e-commerce platform, the obligation of damage caused by objective causes or personal reasons of consumers shall be excluded in time.
