This paper discusses on the findings of a survey on the present perspective of quality mission among the ma nufacturing practitioners in Hong Kong. Further, the quality approaches and techniques adopted in Hong Kong ...This paper discusses on the findings of a survey on the present perspective of quality mission among the ma nufacturing practitioners in Hong Kong. Further, the quality approaches and techniques adopted in Hong Kong manufacturing to improve quality are looked into. The results of this study reveal that the present view on quality is to focus on customers, to improve the operational processes and to increase the total involvement among the staff in the company. In addition, it is found that the difference in working experience and types of industry would affect the perspective of quality as an individual and as a company to a certain extent. Moreover, it is interesting to find that SPC and QCC are widely used in manufacturing for controlling operational processes. TQM and ISO quality system are often adopted in large electronics companies. However, zero defect program is not common in the three industries while benchmarking emerged as a useful technique.展开更多
文摘This paper discusses on the findings of a survey on the present perspective of quality mission among the ma nufacturing practitioners in Hong Kong. Further, the quality approaches and techniques adopted in Hong Kong manufacturing to improve quality are looked into. The results of this study reveal that the present view on quality is to focus on customers, to improve the operational processes and to increase the total involvement among the staff in the company. In addition, it is found that the difference in working experience and types of industry would affect the perspective of quality as an individual and as a company to a certain extent. Moreover, it is interesting to find that SPC and QCC are widely used in manufacturing for controlling operational processes. TQM and ISO quality system are often adopted in large electronics companies. However, zero defect program is not common in the three industries while benchmarking emerged as a useful technique.
