In 2020,the outbreak of COVID-19 pandemic has had a huge impact on the healthy development of the hotel service industry.In order to survive and develop,the hotel industry is also constantly innovating.The research su...In 2020,the outbreak of COVID-19 pandemic has had a huge impact on the healthy development of the hotel service industry.In order to survive and develop,the hotel industry is also constantly innovating.The research suggests that there are four difficulties in hotel service innovation:shortage of capital chain,imperfect incentive mechanism of innovation,huge change of customer consumption concept and unclear positioning of service innovation.Four innovative optimization strategies are proposed,including increasing contactless services,expanding new marketing channels,integrating products and services,and improving the level of digital services.展开更多
Technical features about CAN bus are described. One kind of scheme in Hotel Guest Room Service and Management System based on CAN bus is presented. The system's structure and main function are expounded. The work ...Technical features about CAN bus are described. One kind of scheme in Hotel Guest Room Service and Management System based on CAN bus is presented. The system's structure and main function are expounded. The work principle and design of the system's hardware and software are explained. The realization of the system's hardware and software is detailed from aspects of improving system's anti-jamming and fault self-examined capability, and the block diagram of each part's circuit is given. Finally, features of the system are summarized, and a comparison with the system based on RS485 was made to prove the advantages of the system. By practice, CAN bus in the system can transmit data steadily and reliably.展开更多
Kenya＇s tourism business stagnated from 1991 to 2003 and only registered small but steady grew from 2004. One of the sectors that recorded poor performance as a result of the slow growth of tourism is the hotel busin...Kenya＇s tourism business stagnated from 1991 to 2003 and only registered small but steady grew from 2004. One of the sectors that recorded poor performance as a result of the slow growth of tourism is the hotel business. Despite this slack, stakeholders in Kenya have not tried to assess the extent to which the quality of this sector may impact on destination preference. The ultimate purpose of this research was to establish the quality gap between the expected and the perceived hotel product/service quality from both the perspective of the tourists and the hotel operators in Kenya. It was motivated by the need to create parameters that can elavate the competitiveness of Kenya＇s tourism using the hotel product/service quality offer. Descriptive quantitative research design was used to establish the secondary objectives and to assess two propositions set for the study. A sample of 211 tourists and 19 hotel operators in two major tourist provinces of Kenya was used to obtain information regarding normative and perceptive hotel product/service quality. Kenya＇s only destination marketing organisation, Kenya Tourist Board （KTB） marketers were also surveyed to provide insight on Kenya＇s destination position with regard to the motivation of tourists to visit Kenya. The study established that although the attractions which make tourists come to Kenya are the unique wildlife safari, beach tourism and the natural scenery, hotel product quality and hospitality plays a vital role in motivating tourists to choose Kenya as the destination to visit. However, this study found out that while the tourists and hotel operators agree on the normative hotel product quality level, there is a significant gap between the normative quality and the perceptual quality registered by tourists who used hotel services. The study established that hotel operators only recognize quality regulatory institutions with statutory and legal authority to incriminate facilities that do not comply with laid down operational requirements such as Hotels and Restaurants Authority and the Local Authority Public Health Department. The study has proposed an integrated framework that may be utilized to build a superior national hotel product/service quality so that the economic potential of tourism is maximized in Kenya.展开更多
Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the wo...Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its展开更多
Understanding the relationship between attribute performance(AP)and customer satisfaction(CS)is crucial for the hospitality industry.However,accurately modeling this relationship remains challenging.To address this is...Understanding the relationship between attribute performance(AP)and customer satisfaction(CS)is crucial for the hospitality industry.However,accurately modeling this relationship remains challenging.To address this issue,we propose an interpretable machine learning-based dynamic asymmetric analysis(IML-DAA)approach that leverages interpretable machine learning(IML)to improve traditional relationship analysis methods.The IML-DAA employs extreme gradient boosting(XGBoost)and SHapley Additive exPlanations(SHAP)to construct relationships and explain the significance of each attribute.Following this,an improved version of penalty-reward contrast analysis(PRCA)is used to classify attributes,whereas asymmetric impact-performance analysis(AIPA)is employed to determine the attribute improvement priority order.A total of 29,724 user ratings in New York City collected from TripAdvisor were investigated.The results suggest that IML-DAA can effectively capture non-linear relationships and that there is a dynamic asymmetric effect between AP and CS,as identified by the dynamic AIPA model.This study enhances our understanding of the relationship between AP and CS and contributes to the literature on the hotel service industry.展开更多
基金Sponsored by Project of Zhaoqing Federation of Social Science (16ZC-19)Project of Zhaoqing University (zlgc202023)Project of Zhaoqing University “Fundamentals of Management:Evolution and Practice of Management Thoughts”。
文摘In 2020,the outbreak of COVID-19 pandemic has had a huge impact on the healthy development of the hotel service industry.In order to survive and develop,the hotel industry is also constantly innovating.The research suggests that there are four difficulties in hotel service innovation:shortage of capital chain,imperfect incentive mechanism of innovation,huge change of customer consumption concept and unclear positioning of service innovation.Four innovative optimization strategies are proposed,including increasing contactless services,expanding new marketing channels,integrating products and services,and improving the level of digital services.
文摘Technical features about CAN bus are described. One kind of scheme in Hotel Guest Room Service and Management System based on CAN bus is presented. The system's structure and main function are expounded. The work principle and design of the system's hardware and software are explained. The realization of the system's hardware and software is detailed from aspects of improving system's anti-jamming and fault self-examined capability, and the block diagram of each part's circuit is given. Finally, features of the system are summarized, and a comparison with the system based on RS485 was made to prove the advantages of the system. By practice, CAN bus in the system can transmit data steadily and reliably.
文摘Kenya＇s tourism business stagnated from 1991 to 2003 and only registered small but steady grew from 2004. One of the sectors that recorded poor performance as a result of the slow growth of tourism is the hotel business. Despite this slack, stakeholders in Kenya have not tried to assess the extent to which the quality of this sector may impact on destination preference. The ultimate purpose of this research was to establish the quality gap between the expected and the perceived hotel product/service quality from both the perspective of the tourists and the hotel operators in Kenya. It was motivated by the need to create parameters that can elavate the competitiveness of Kenya＇s tourism using the hotel product/service quality offer. Descriptive quantitative research design was used to establish the secondary objectives and to assess two propositions set for the study. A sample of 211 tourists and 19 hotel operators in two major tourist provinces of Kenya was used to obtain information regarding normative and perceptive hotel product/service quality. Kenya＇s only destination marketing organisation, Kenya Tourist Board （KTB） marketers were also surveyed to provide insight on Kenya＇s destination position with regard to the motivation of tourists to visit Kenya. The study established that although the attractions which make tourists come to Kenya are the unique wildlife safari, beach tourism and the natural scenery, hotel product quality and hospitality plays a vital role in motivating tourists to choose Kenya as the destination to visit. However, this study found out that while the tourists and hotel operators agree on the normative hotel product quality level, there is a significant gap between the normative quality and the perceptual quality registered by tourists who used hotel services. The study established that hotel operators only recognize quality regulatory institutions with statutory and legal authority to incriminate facilities that do not comply with laid down operational requirements such as Hotels and Restaurants Authority and the Local Authority Public Health Department. The study has proposed an integrated framework that may be utilized to build a superior national hotel product/service quality so that the economic potential of tourism is maximized in Kenya.
文摘Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its
基金National Key R&D Program of China(Grant No.:2022YFF0903000)National Natural Science Foundation of China(Grant Nos.:72101197 and 71988101).
文摘Understanding the relationship between attribute performance(AP)and customer satisfaction(CS)is crucial for the hospitality industry.However,accurately modeling this relationship remains challenging.To address this issue,we propose an interpretable machine learning-based dynamic asymmetric analysis(IML-DAA)approach that leverages interpretable machine learning(IML)to improve traditional relationship analysis methods.The IML-DAA employs extreme gradient boosting(XGBoost)and SHapley Additive exPlanations(SHAP)to construct relationships and explain the significance of each attribute.Following this,an improved version of penalty-reward contrast analysis(PRCA)is used to classify attributes,whereas asymmetric impact-performance analysis(AIPA)is employed to determine the attribute improvement priority order.A total of 29,724 user ratings in New York City collected from TripAdvisor were investigated.The results suggest that IML-DAA can effectively capture non-linear relationships and that there is a dynamic asymmetric effect between AP and CS,as identified by the dynamic AIPA model.This study enhances our understanding of the relationship between AP and CS and contributes to the literature on the hotel service industry.
